Terms of Service

1. Introduction and Acceptance

1.1 These Terms of Service ("Terms") govern your access to and use of the website at solisdigital.co.uk ("the Website") and any services provided by Solis Digital ("we", "us", "our"), a marketing agency based in London, United Kingdom.

1.2 By accessing or using our Website, submitting enquiries through our contact forms, or engaging us to provide services, you agree to be bound by these Terms. If you do not agree, please do not use our Website or services.

1.3 These Terms should be read in conjunction with our Privacy Policy, which explains how we collect and process your personal data.

1.4 We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our Website or services after changes have been posted constitutes acceptance of the revised Terms.

2. About Solis Digital

2.1 Solis Digital is an AI-powered marketing agency founded by Zain and Alex, based in London, UK. We provide digital marketing services including but not limited to website design and development, search engine optimisation (SEO), digital advertising, marketing automation, and AI-powered marketing solutions.

2.2 You can contact us at info@solisdigital.co.uk.

3. Use of the Website

3.1 You agree to use the Website only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of the Website by, any third party.

3.2 You must not:

• Use the Website in any way that breaches any applicable local, national, or international law or regulation.
• Use the Website to transmit or procure the sending of any unsolicited or unauthorised advertising, promotional material, or spam.
• Knowingly introduce viruses, trojans, worms, logic bombs, or other material that is malicious or technologically harmful.
• Attempt to gain unauthorised access to the Website, the server on which it is stored, or any server, computer, or database connected to the Website.
• Attack the Website via a denial-of-service attack or a distributed denial-of-service attack.
• Use any automated system, including robots, scrapers, or spiders, to access the Website for any purpose without our prior written consent.
• Reproduce, duplicate, copy, or re-sell any part of the Website in contravention of these Terms.

3.3 We reserve the right to restrict access to all or parts of the Website at our discretion.

4. Website Audit Tool

4.1 We offer a free website audit tool on our Website. By submitting your website URL and contact details through this tool, you acknowledge that:

• The audit results are generated using automated analysis tools and AI, and are provided for informational purposes only.
• The results do not constitute professional advice and should not be relied upon as the sole basis for any business decisions.
• We may use the information you submit to contact you regarding our services, in accordance with our Privacy Policy.
• The accuracy of audit results depends on factors outside our control, including the accessibility and configuration of the website being analysed.

4.2 We make no warranty or guarantee regarding the completeness, accuracy, or reliability of audit results.

5. Services

5.1 Our professional services are provided under separate written agreements, proposals, or statements of work ("Service Agreements"). In the event of any conflict between these Terms and a Service Agreement, the Service Agreement shall prevail in relation to those services.

5.2 Service Agreements will set out the specific scope, deliverables, timelines, fees, and payment terms for each engagement.

5.3 Website Design and Development

5.3.1 Where we build websites for clients, we may use third-party platforms including but not limited to Framer as the website builder. The use of such platforms is subject to their respective terms of service and acceptable use policies.

5.3.2 Upon completion and full payment, you will own the content (text, images, and media) that you provided or that was created specifically for you. Ownership of underlying design templates, code frameworks, and third-party platform elements remains with the respective rights holders.

5.3.3 Websites built on third-party platforms (such as Framer) are subject to the hosting, uptime, and availability guarantees of those platforms. We are not liable for downtime, performance issues, or changes to functionality caused by the platform provider.

5.4 SEO and Digital Marketing

5.4.1 SEO and digital marketing results depend on many factors outside our control, including search engine algorithm changes, market competition, and client cooperation. We do not guarantee specific rankings, traffic levels, or revenue outcomes.

5.4.2 We use only ethical, white-hat SEO practices in accordance with search engine guidelines. We will not employ tactics that risk penalisation of your website.

5.5 AI-Powered Services

5.5.1 Our services may involve the use of artificial intelligence tools for content generation, marketing automation, data analysis, and other purposes. While we use AI to enhance efficiency and quality, all AI-generated outputs are reviewed by our team before delivery.

5.5.2 You acknowledge that AI-generated content may occasionally require editing or refinement, and that AI tools are used as part of a human-led process.

5.5.3 We do not guarantee that AI-generated outputs will be free from errors, and we recommend that clients review all deliverables before publication.

6. Fees and Payment

6.1 Fees for our services are set out on our Website pricing page and/or in the applicable Service Agreement. All prices are quoted in British Pounds (GBP) unless otherwise stated.

6.2 Unless otherwise agreed in writing:

• A deposit may be required before work commences, as specified in the Service Agreement.
• Remaining balances are due upon completion of the agreed milestones or deliverables.
• Recurring services (e.g., monthly SEO or marketing retainers) are billed monthly in advance.

6.3 If payment is not received within 14 days of the due date, we reserve the right to:

• Suspend work on your project or campaign until payment is received.
• Charge interest on overdue amounts at the rate of 4% above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
• Withhold delivery of completed work, transfer of domain names, or handover of website access until all outstanding invoices are settled.

6.4 We reserve the right to adjust our pricing. Any changes to fees for ongoing services will be communicated with at least 30 days' written notice.

7. Client Responsibilities

7.1 To enable us to deliver our services effectively, you agree to:

• Provide accurate, complete, and timely information, content, and materials as reasonably requested.
• Respond to communications and approval requests within a reasonable timeframe (typically 5 business days, unless otherwise agreed).
• Ensure that any content, images, or materials you provide do not infringe any third-party intellectual property rights, and that you have the necessary rights or licences to use them.
• Provide timely feedback on deliverables and approve work at agreed milestones.
• Maintain the security of any login credentials shared with us and notify us immediately if you believe they have been compromised.

7.2 Delays caused by failure to meet your responsibilities may result in project timeline extensions. We are not liable for any losses arising from such delays.

8. Intellectual Property

8.1 All intellectual property rights in the Website, including but not limited to its design, layout, text, graphics, logos, and code, are owned by or licensed to Solis Digital and are protected by UK and international copyright, trademark, and other intellectual property laws.

8.2 You may not reproduce, distribute, modify, create derivative works of, publicly display, or in any way exploit any content from our Website without our prior written consent.

8.3 For work produced under a Service Agreement:

• Upon full payment, you are granted ownership of bespoke content, copy, and original design elements created specifically for you.
• We retain ownership of any pre-existing intellectual property, tools, frameworks, templates, methodologies, and processes used in the delivery of services.
• We retain the right to use anonymised, non-confidential examples of our work in our portfolio, case studies, and marketing materials, unless you specifically request otherwise in writing.

8.4 Third-party intellectual property (including but not limited to stock images, fonts, Framer templates, and open-source code) remains the property of the respective owners and is subject to their licence terms.

9. Confidentiality

9.1 Both parties agree to keep confidential any information that is identified as confidential or that would reasonably be considered confidential in nature, including but not limited to business strategies, client lists, login credentials, financial information, and proprietary methods.

9.2 Confidential information shall not be disclosed to third parties except:

• To our employees, contractors, or sub-processors who need access to perform the services and who are bound by equivalent confidentiality obligations.
• Where required by law, regulation, or court order.
• With the prior written consent of the disclosing party.

9.3 This obligation of confidentiality survives the termination of any engagement between us for a period of 2 years.

10. Data Protection

10.1 Both parties shall comply with all applicable data protection legislation, including the UK GDPR and the Data Protection Act 2018.

10.2 Our collection and use of personal data through the Website is governed by our Privacy Policy.

10.3 Where we process personal data on your behalf as part of our services (for example, data collected through a website we build for you), we shall act as a data processor and will enter into a Data Processing Agreement as required by Article 28 of the UK GDPR.

10.4 We use Supabase as our primary database and backend infrastructure provider. Supabase acts as a sub-processor and processes data in accordance with its own data processing agreement and security measures. Further details are available in our Privacy Policy.

10.5 Client websites built using Framer are hosted on Framer's infrastructure. Framer may process visitor data (such as analytics) in accordance with its own privacy policy and terms. We will assist clients in implementing appropriate privacy notices and consent mechanisms on their Framer-hosted websites.

11. Third-Party Services and Platforms

11.1 Our services may involve the use of third-party tools, platforms, and services, including but not limited to:

• Framer — website design and hosting platform.
• Supabase — database and backend infrastructure.
• Google Analytics — website analytics.
• Tawk.to — live chat functionality.
• Google Ads, Meta Ads — paid advertising platforms.
• Vercel — website hosting and deployment.
• Various AI tools for content generation and automation.

11.2 Use of these platforms is subject to their respective terms of service and privacy policies. We are not responsible for the actions, omissions, availability, or data practices of third-party service providers.

11.3 Where a third-party platform changes its terms, pricing, features, or availability in a way that materially affects our ability to deliver services, we will notify you promptly and work with you to find a suitable alternative or adjust the scope of work.

12. Limitation of Liability

12.1 Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence.
• Fraud or fraudulent misrepresentation.
• Any other liability that cannot be excluded or limited by applicable law.

12.2 Subject to clause 12.1, we shall not be liable to you for:

• Any indirect, incidental, special, consequential, or punitive damages.
• Loss of profits, revenue, business, anticipated savings, goodwill, or opportunity (whether direct or indirect).
• Loss of data or data corruption (except to the extent caused by our breach of data protection obligations).
• Any losses arising from your reliance on the results of our free website audit tool.
• Any losses arising from downtime, errors, or changes to third-party platforms (including Framer, Supabase, or hosting providers).

12.3 Subject to clause 12.1, our total aggregate liability to you in respect of all claims arising out of or in connection with these Terms or any Service Agreement shall not exceed the total fees paid by you to us in the 12-month period immediately preceding the event giving rise to the claim.

12.4 The Website and its content are provided on an "as is" and "as available" basis. We make no representations or warranties of any kind, express or implied, regarding the completeness, accuracy, reliability, suitability, or availability of the Website or the information, products, services, or related graphics contained on the Website.

13. Indemnification

13.1 You agree to indemnify, defend, and hold harmless Solis Digital, its founders, employees, and contractors from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:

• Your breach of these Terms.
• Your use of our services in a manner not authorised by these Terms or the applicable Service Agreement.
• Content, materials, or data you provide that infringe any third-party intellectual property or other rights.
• Your breach of any applicable law or regulation.

14. Termination

14.1 Either party may terminate an ongoing Service Agreement by providing 30 days' written notice to the other party, unless otherwise specified in the Service Agreement.

14.2 We may terminate or suspend your access to the Website or our services immediately, without prior notice, if:

• You breach any material provision of these Terms.
• You fail to make payment within 30 days of the due date.
• You engage in conduct that we reasonably believe is harmful to our business, reputation, or other clients.

14.3 Upon termination:

• All outstanding fees for work completed up to the date of termination become immediately due and payable.
• We will provide you with reasonable access to your data and deliverables, subject to payment of all outstanding invoices.
• We will securely delete or return any confidential information and credentials within 30 days, unless retention is required by law.
• Clauses that by their nature should survive termination (including but not limited to intellectual property, confidentiality, limitation of liability, and indemnification) shall continue in full force and effect.

15. Force Majeure

15.1 Neither party shall be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond the reasonable control of that party, including but not limited to: acts of God, natural disasters, pandemics, government actions, war, terrorism, civil unrest, power failures, internet outages, third-party platform outages, or cyberattacks.

15.2 The affected party shall notify the other party as soon as reasonably practicable and use reasonable efforts to mitigate the effect of the force majeure event.

16. Dispute Resolution

16.1 In the event of any dispute arising out of or in connection with these Terms, both parties agree to first attempt to resolve the dispute through good-faith negotiation.

16.2 If the dispute cannot be resolved through negotiation within 30 days, either party may pursue resolution through the courts of England and Wales.

17. Governing Law and Jurisdiction

17.1 These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.

17.2 Both parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.

18. Severability

18.1 If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the provision shall be deemed severed from these Terms.

18.2 The invalidity or unenforceability of any provision shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect.

19. Entire Agreement

19.1 These Terms, together with our Privacy Policy and any applicable Service Agreement, constitute the entire agreement between you and Solis Digital in relation to the subject matter hereof.

19.2 These Terms supersede all prior agreements, representations, warranties, and understandings (whether written or oral) relating to the subject matter.

20. Waiver

20.1 No failure or delay by either party in exercising any right or remedy under these Terms shall constitute a waiver of that right or remedy. A waiver of any right or remedy under these Terms is only effective if given in writing and shall not be deemed a waiver of any subsequent right or remedy.

21. Third-Party Rights

21.1 These Terms do not confer any rights on any person or party (other than the parties to these Terms) under the Contracts (Rights of Third Parties) Act 1999.

22. Contact Us

If you have any questions about these Terms of Service, please contact us:

• Email: info@solisdigital.co.uk
• Website: www.solisdigital.co.uk

These Terms of Service were last updated on 24 March 2026.